Build Your
Business With Personalized Email
Saatchi & Saatchi the world's leading
advertising agency
have a magic system for generating new business
which they
have been using for the past 20 years.
It's a simple system ... they make sure they
contact each
of their customers at least once every three
months.
They have found that contact on a three monthly
basis
builds lasting relationships whereas more than
three months
exposes customers to competitors.
Building lasting relationships means much more
than just
sending a bland "Hello Everyone" type email
message.
What are you more likely to read ... an email
which says
"Special Offer" or one containing your name from
someone you
know? We give special attention to personal
emails and
invariable read them.
Let's say you regularly shop at a clothing store
in your
town and you get to know and enjoy the service
provided
by the owners. If you receive a personalized
email from
the store advising you that they have a special
sale on
a brand of business shirt that you regularly buy
are you
likely to read it? Absolutely ... and you'll
probably
respond to the offer as well.
If you plan to make a special offer to your
clients then
the message should definitely be personalized.
Seth Godin,
Vice President of Direct Marketing, for Yahoo
calls this
"Permission Marketing".
We all get flooded with "Interruption Marketing"
via the
television and radio. Advertisements via
broadcast media
are not personalized and the advertisers are
joyful if they
get a 0.01% hit rate.
Spam email is the Internet version of
"Interruption Marketing".
If everyone marketed in this way then the
Internet would cease
to exist.
Your website and your marketing strategy should
be 100%
focused on signing up strangers to give you
permission to
market to them. I've signed up 20,000 people in
this way by
offering free information.
Once you have permission then you need to:
1. Contact them at least once every three
months, and
2. Personalize the messages that you send to
them.
Personalization becomes very difficult if you
have to
individually compose each message. Fortunately
technology and
the Internet makes it possible to do
"mail-merge". This is
where you type one message and it is then merged
with a
database that adds the name of the recipient
plus any other
relevant information. Each recipient receives a
message that
looks like it has just be written for them.
You can purchase software that does this but my
preference
has always been to use a browser-enabled system
that enables me
to send personalized messages to my customers,
contacts and
friends from any Internet connection in the
world.
If you have not tried personalized email in your
marketing
then you're in for a pleasant surprise.
As Seth Godin says: "The Internet is the
greatest direct
marketing medium ever invented" ... and I
would add ...
especially when the messages are personalized.
SK Kor
Internet Marketing Consultant
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